Check out the steps below to help you set up your challenge questions and one-time password options. This will allow you to have access to myhub.ehc.eduand your campus email account available at mail.google.com.
Please make sure to complete your account settings which include all of the steps below. If you do not complete the steps, you will not be able to login to myhub.ehc.edu or campus email until this is completed.
If you have any issues, questions or concerns beyond these steps, please contact the Emory & Henry IT Helpdesk by sending an email from your new account or from your personal account to ithelpdesk@ehc.edu. Please be sure to provide your name, your username, and a phone number to contact you and describe your issue in as much detail as possible.
Input your username at the login screen. Please be sure that you do not add the “@ehc.edu” which will be used later when logging to your Google Mail.
Input the password provided and click on the “Login” button.
The system will indicate that the password has expired. Click on the “Continue” button.
The password complexity rules are visible and the process requires the “New Password” and “Confirm Password” to be the same. Click the “Continue” button. Once successfully completed, the “Password Successfully Set” is displayed. Click on the “Continue logging in” link. If unsuccessful, repeat the Create new password steps.
The Username and Password fields are ready for input. Input the new password and click on the “Continue” button.
**IMPORTANT** If you do not complete steps 7-8 you will not be enrolled and your password will not be set.
Select questions to provide answers using the provided pull-down menu options and select 3 different questions and input your answers. Then click the “Continue” button.
Now that the “Self-Service Action Successful” message is displayed, click on the “Try to continue logging in” link.
Register personal phone or email. Click on the radio button for personal phone number or personal email address and then click on the “Continue” button.
If you have selected the Personal Phone, it will require input for the country and the Phone Carrier, along with the number. For email address, if just requires your full email address. Both of these options will require input of a One-Time Passcode (OTP) to continue.
Country code defaults to United States, but can be changed using the pull-down menu option.
Input the number, including the area code, and the be sure to select your corret Phone Provider. The default is Verizon. Click on the “Continue” Button.
If you have selected to register your personal email, input that address in the userid@gmail.com format. This cannot be an Emory & Henry email account that ends with “@ehc.edu”.
Input the OTP provided via Text Message on your mobile phone or from your email address. Then click on the “Continue”. If the correct code was input, your registration will be complete and the Self-Service Action Successful screen will be displayed.
Next, the Account Management page will be displayed for your account after clicking on the “Try to continue logging in” link. If not, input can be done again, or you can request another OTP to be sent.
New User Portal Registration is now complete! All systems that require your username or your email address should now be accessible using your newly created password.
