Confidentiality & Eligibility
Your privacy is important to us.
Information shared with Counselors in the Office of Student Success is confidential and no information will be released beyond the Counselors without written consent from the student. Exceptions to this confidentiality policy are:
- When there is risk of imminent danger to self or others.
- When there is a suspicion that a child or vulnerable adult is being sexually or physically abused or is at risk of such abuse.
- If a court order subpoenas counseling records.
- Or as permitted by Virginia law.
All communication between a client and Counselors in the Office of Student Success is confidential and will not, except under the circumstances explained above, be disclosed to anyone outside of Counseling Services unless written authorization to release information is given. Counselors routinely consult and collaborate with other professionals in the Office of Student Success regarding student needs. However, Counselors do not disclose that students are receiving counseling services or any information disclosed in counseling sessions. Written permission to exchange information is needed prior to sharing confidential information, except as noted above.
Counseling services are available to all EHC students free of charge. The Counseling Center operates on a semester calendar, meaning that counseling services are offered only for the duration of each academic semester (spring, summer, winter). All students are closed to services at the end of each semester; if a need arises to return to counseling, a student will collaborate with their counselor to assess and modify treatment goals as needed. If a student needs or desires counseling during breaks in the academic year, it is likely that the Counseling Center will recommend you establish a relationship with a provider in the community, or with a virtual provider, to ensure uninterrupted care.
If you are facing ongoing difficulties (6 months or longer) or if you have engaged in ongoing therapy in the past, it is likely that the Counseling Center will recommend you establish a relationship with a provider in the community, or with a virtual provider, to ensure you have access to mental health treatment that is not limited.
Because of the high demand for our services, we urge our clients to contact us 24 hours in advance to cancel a scheduled appointment. Repeated “no-shows” may result in termination of that service.